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policies
Credit Card Policy
All new guests require a credit card on file to book an appointment. With the input of this card number and your signature you consent to us charging your card in the case of a last-minute cancellation or no-show.
Consultation Policy
All consultations are complimentary. This time is specifically set aside just for you and we ask that you treat it like any other appointment. If you need to change or cancel your consultation, our 48 hour policy still applies. If appointment is rescheduled or cancelled within 48 hours, a $25 charge will be applied to the card on file. No shows will be charged $50 to the card on file.
Exchange/Adjustment Policy
We want you to love your experience and products from Aura! If you have any issues or defective products, please reach out to us within 2 weeks to make an exchange. If you feel your hair needs a small adjustment after your appointment, please reach out to us within 2 weeks and we will book you in for a complimentary adjustment to address any concerns. No refunds.
Extension Deposit Policy
A deposit of the cost of the hair is required at the time of your consultation to hold your installation date.
Cancellation Policy
We have reserved this time especially for you! In the event that you are unable to make your appointment, we require a minimum of 48 hours notice in advance to cancel or change your appointment time in order to avoid a service charge to the card on file:
Within 48 hours: 50% of the service price
No-show: 100% of the service price
To cancel/reschedule your appointment or if you have any questions, please call or text +1 (250) 751-8809, or email hello@aurahairboutique.com. Outside of salon hours, please email us for assistance. *We do not receive replies through Vagaro reminder texts*
Thank you and we look forward to welcoming you soon!
No Shows
No-shows will be charged a fee of the total amount of their missed appointment to the card on file.
Aura Hair Boutique
403-5800 Turner Road, Nanaimo, BC V9T 6J4
hello@aurahairboutique.com | (250) 751-8809
Hours
Mon 9:00 - 5:00 | Tues 9:00 - 7:00 | Wed 9:00 - 8:00 | Thurs 9:00 - 7:00 | Fri 9:00 - 5:00 | Sat CLOSED | Sun CLOSED
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